What Jersey City Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys across Jersey City since 1984. In 42 years, you learn that a good reputation isn’t built on one job - it’s built on showing up when promised, explaining what you found in plain English, and standing behind the work if something isn’t right. The reviews below come from homeowners in neighborhoods we serve regularly, from the Heights to Downtown to Journal Square. They’re specific because the work is specific.
Recent Reviews
We bought a brownstone in the Heights last fall and the inspector said the chimney “looked fine.” Russell came out with the camera and showed us cracked flue tiles and creosote buildup the seller had hidden with a quick soot wipe. He walked us through the photos, explained what was actually dangerous versus what could wait, and swept it the same visit. No scare tactics - just facts we could see for ourselves.
- Brooke P., Jersey City Heights
Our fireplace in Paulus Hook hadn’t been used in three years because the last company said we needed a full liner replacement for $4,200. Hearthstone did their Level-2 inspection, found the liner was actually intact, and the real problem was a blocked cap and damaged crown letting water in. $340 later, we’re burning fires again. The photos don’t lie - I saw exactly what they saw.
- Diego D., Paulus Hook, Jersey City
I’m in a 1920s brick rowhouse near Journal Square with an oil-to-gas conversion from the 90s. The venting was a mess - multiple companies gave me conflicting stories. Russell laid out three options with real prices, explained why the cheapest one would fail in five years, and let me decide. The crew came in uniform, laid down runners, and finished in four hours. Invoice matched the estimate to the dollar.
- Dana L., Journal Square, Jersey City
Called at 8 PM on a Saturday because smoke was backing up into our living room during a dinner party. A live person answered - not a menu, not a callback - and had a technician at our Downtown Jersey City condo by 10 AM Sunday. Bird nest in the flue, completely blocked. Swept it, installed a proper cap, and we were back in business before brunch.
- Sami K., Downtown Jersey City
After a bad experience with a handyman who “did chimneys too,” I wanted someone who actually knew old Jersey City construction. Russell pointed out where a previous owner had patched the crown with caulk instead of proper crown sealant - it was trapping water and freezing every winter. He used HeatShield to resurface it properly. That was 14 months ago, through two freeze-thaw cycles, and it’s solid.
- Brooke P., Jersey City Heights
I’m a property manager with six buildings in Bergen-Lafayette and Greenville. Hearthstone handles all our annual sweeps because they actually document what they find - photos, written condition reports, clear recommendations with timelines. When a tenant complains about draft issues, I have something concrete to show the owner instead of “some guy said it needs work.” They’ve saved us from two emergency situations by catching cracked crowns early.
- Diego D., Bergen-Lafayette, Jersey City
Why Customers Trust Us
These reviews keep coming back to the same things because they’re the same things we focus on every day in Jersey City.
Photos you can see, a plain-English verdict. Our Level-2 camera inspections end with images you can examine yourself and an explanation that makes sense - documented like an engineer, explained like a craftsman. No hidden damage, no phantom problems.
A square deal: no surprises on the bill. The number on the estimate is the number on the invoice. We don’t “find” extra work after we’ve started. If something unexpected comes up, we stop and talk before proceeding.
Done right - and we stand behind it. Our 90-Day Done Right Promise means in writing, no arguing. If it’s not right, we come back. That’s governed by our K.E.Y.S. values: Krafted right, Every time, Your home first, Standing behind it.
We’ll be there when we say. Background-checked, uniformed technicians who complete most jobs in a single visit. And when you call (732) 507-9649, a live person answers - 24 hours a day, 7 days a week. Not a voicemail, not a callback queue, not an app.
We’ve used professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield for over four decades because builder-grade substitutes fail in Jersey City’s freeze-thaw cycles and salt-air exposure. We’re not trying to be the cheapest sweep in town. We’re trying to be the one you call back next year, and the year after that.
Call (732) 507-9649 to schedule your inspection or sweep. Estimates are free, and we’ll show you exactly what we find.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Jersey City since 1984.