Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise governs every chimney sweep, repair, and rebuild we complete in Jersey City. If something isn’t right, we come back and make it right. No paperwork to file, no argument about whose fault it is, no runaround. Russell Haines built this company in 1984 on a simple idea: a chimney company that plans to be in town thirty years from now acts accordingly. That means fixing mistakes before they become disputes, and treating every home in Jersey City like we’re coming back to it next season.

Call (732) 507-9649

We’ve been sweeping and repairing chimneys here for over 42 years. In that time, we’ve learned that guarantees only matter when they’re easier to use than they are to ignore. That’s why our promise is backed by the K.E.Y.S. values code we live by: Krafted right, Every time, Your home first, Standing behind it. No exceptions, no fine print that voids itself.

What’s Covered

• Workmanship on every sweep and repair. Our technicians are trained on professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we install them to manufacturer specification. If our work fails due to how we did it, we return and correct it at no charge within the promise period.
• Parts and materials we supply and install. We don’t use builder-grade substitutes. Every liner, cap, crown, and repair product comes from the professional brands we trust, and we handle any defect in what we provided and installed.
• Job-site cleanup after every visit. Chimney work makes soot. We contain it, remove it, and leave your Jersey City home as clean as we found it. If we missed something, tell us and we’ll return to finish the job properly.
• On-time arrival for scheduled appointments. We’ll be there when we say. If our technician is running late, our office calls ahead. We respect that your time in Jersey City is not flexible just because a chimney needs attention.
• Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice. We don’t discover “additional problems” that inflate the bill after you’ve agreed to the work. If our Level-2 camera inspection reveals something unexpected, we show you the photo, explain it in plain English, and get your approval before proceeding.

Our Satisfaction Promise

If you’re not satisfied, we’re not finished. Here’s how the make-it-right process works.

Call us at (732) 507-9649. A live person answers, 24 hours a day, 7 days a week. Describe what happened. We schedule a return visit, usually within 48 hours for Jersey City homeowners. Our technician arrives in uniform, reviews the original work, and fixes what’s wrong. No charge for the callback if it falls under our Done Right Promise. No paperwork for you to submit. No arguing about whether the issue “counts.”

We’ve handled callbacks for cracked flue tiles we didn’t spot on first inspection, dampers that settled after installation, and crown repairs that didn’t cure properly in Jersey City’s freeze-thaw cycles. In each case, we returned, corrected the work, and moved on. The homeowner didn’t need to become a project manager or escalate to a supervisor. That’s the Keystone Standard Russell Haines established when he founded Hearthstone Chimney Co. in 1984, and it’s how we still operate today.

Our camera inspections protect both of us. You receive photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. If we recommend work, you have evidence. If we say something can wait, you have that in writing too. Either way, you decide. No pressure, no invented urgency.

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’ve served Jersey City and surrounding communities for over 42 years because we maintain the credentials that let us stand behind our word.

We’re licensed and insured. That means if the unexpected happens, your property is protected and our technicians are covered. It means we pull permits when Jersey City requires them, and we know the local codes that govern chimney construction, liner installation, and venting requirements in Hudson County. Licensing isn’t a piece of paper on the wall. It’s proof that we’ve met the standards to do this work legally and safely in your jurisdiction.

Insurance matters because chimney work involves heights, combustion systems, and structural modifications. Our background-checked, uniformed technicians carry that coverage on every job. Most work is completed in a single visit, which reduces disruption and the chance of something going wrong between appointments. But when it does, the coverage is there.

Russell Haines has operated Hearthstone Chimney Co. since 1984 with the long view in mind. A company that cuts corners on licensing or insurance isn’t planning to be around when something fails. We are. That’s the real guarantee behind the paperwork.

What Our Standing Offers Mean for Your Guarantee

Our promise works alongside four standing offers that make doing business with us straightforward:

• $50 off any repair over $250. No coupon code needed. We apply it.
• Free second opinion on any written estimate. If another Jersey City chimney company recommended expensive work, we’ll inspect with our camera, show you what we find, and tell you honestly if it matches their assessment.
• $89 seasonal tune-up. An affordable entry point to professional-grade maintenance, covered by the same Done Right Promise as our largest rebuild.
• Permanent 5% senior and veteran discount. Applied to every eligible invoice, no expiration, no limit on use.

How to Use Your Guarantee

Keep your original estimate and invoice. Both reference the 90-Day Done Right Promise. If something seems off, call (732) 507-9649. Our phones are staffed by a live person every hour of every day, not a voicemail queue. Describe the issue. We’ll dispatch a technician to Jersey City, review the work, and correct what needs correcting.

The guarantee covers workmanship and materials we supplied. It does not cover new damage from chimney fires, weather events, or modifications made by another contractor after our visit. We’re happy to inspect and provide a separate estimate for those situations.

Frequently Asked Questions